The user automatically receives messages sent to the email alias address. To send messages to the alias address that appears in the message's “From” field, the user needs to set up a custom From address in Gmail.
Share these steps with the user:
- Sign in to your Google Workspace email.
- Click the in the upper-right select Settings along the top of any page, and select the Accounts tab.
- Under Send mail, click Add another email address you own
- In the Email address field, enter your name and the email alias address.
- Click Next Step.
Messages you send will appear to be from this alias email address. Only recipients who look at the original message header will see your primary email address.Sending Email
To use one of your alternate sender addresses, click the From link when you compose a new message. If you're replying to or forwarding a message, click the field where your recipients are listed, then click From. After clicking From, you'll see a drop-down menu next to your address, where you can select the email address.
If you ever need to edit the name, configuration or reply-to address, go back to your settings. Click edit next to the address on your Accounts tab. To delete an address, just click delete.
Note: Messages you send to your own email alias aren't listed in your inbox, unless you set up the alias as a sending address.