Whogohost uses SpamExperts, an advanced outbound mail filtering system, to protect our servers and clients from spam, viruses, and compromised accounts.
If your email account is temporarily blocked, it’s because our system detected unusual or potentially harmful sending behaviour.
This process ensures all clients maintain healthy mail reputations and that the HOSTAFRICA network remains safe, trusted, and deliverable worldwide.
Understanding Spam, Bulk, and Transactional Email
What is Spam?
“Spam” refers to unsolicited or unwanted email — messages sent to people who haven’t explicitly agreed to receive them.
Even if the content is harmless or professional, if the recipient didn’t opt in, it’s still considered spam.
Common examples include:
Newsletters sent to addresses that didn’t subscribe.
Marketing messages sent in bulk to purchased or outdated mailing lists.
Mass “announcement” or “promotion” emails sent from your hosting account.
Spam filtering systems, like SpamExperts, detect spam not just by content, but by sending patterns — large volumes of mail in a short time, identical message subjects, or high bounce rates (invalid recipients).
What is Bulk Email?
Bulk email means sending the same or similar message to many recipients — usually more than a few dozen at once.
Even if the recipients are legitimate or known contacts, shared hosting environments are not designed for mass distribution.
Sending bulk mail from a hosting account can:
Trigger spam filters.
Cause IP reputation damage.
Lead to temporary or permanent blocking by SpamExperts.
What is Transactional Email?
Transactional emails are automated notifications triggered by website actions — for example, order confirmations, password resets, or contact form replies.
While these are legitimate, shared hosting is not suited for large volumes of them (like busy e-commerce stores or apps).
We recommend using a dedicated transactional mail service for reliability and compliance.
What To Do If Your Email Is Blocked
If your account is blocked, please:
Run a full virus/malware scan on the devices used to access the affected email accounts.
Change the passwords for the affected email addresses.
Update your hosting account password (cPanel or DirectAdmin) from your Client Area.
Once completed, contact our support team for review and potential reactivation.
Unlock Policy
We allow up to three (3) unlocks per email account.
If blocks reoccur after this limit, further unblocks will not be performed until the cause is permanently resolved.
Repeated offenses may indicate an underlying security or configuration issue or continued or unaltered user behaviour.
Using Professional Mailing Services
If you send newsletters, marketing campaigns, or automated system emails, please use a dedicated email delivery platform.
These are designed for volume, have higher delivery success, and comply with anti-spam regulations:
Brevo
ZeptoMail
SendGrid
MailChimp
This ensures reliable delivery and keeps your hosting account secure and compliant.
Terms of Service
Our Terms of Service explicitly prohibits using HOSTAFRICA’s infrastructure to send unsolicited bulk mail, operate mailing lists without consent, or relay spam.
Violations may lead to suspension or termination of service to protect all clients and the wider internet community.
Summary
Spam = unsolicited mail, even if not malicious.
Bulk mail = mass sending of similar messages, regardless of intent.
Transactional mail = automated system messages.
Shared hosting is for normal correspondence only but this mailing policy may extend to all our infrastructure.
We can unlock blocked accounts up to three times, but ongoing issues must be permanently resolved.
For newsletters or automation, use Brevo, SendGrid, MailChimp, or ZeptoMail.
Review and comply with the HOSTAFRICA NIGERIA Terms of Service.