What is a CSR?
The Certificate Signing Request (CSR) is a small, encrypted text file containing information about your organization and the domain you wish to secure. A CSR is what you give to a Certification Authority, such as Certum and COMODO, to generate you...
Where can I find instructions on how to generate a CSR?
To generate a Certificate Signing Request (CSR) file using cPanel 11 follow the steps below: Step 1: Generate Private Key (KEY) Login to the cPanel "Control Panel" Click SSL / TLS Manager under the Security section. Click on the Generate, v...
Are there any characters I cannot use in my CSR?
You cannot use any of the following characters in your CSR: < > ~ ! @ # $ % ^ * / \ ( ) ? & , Note that the asterisk (*.) will used for Wildcard certificate CSR's only. Also, do not include http:// or https:// in your Common Name.
Is it possible to check if the CSR I generated is valid?
Yes, you can check to see if the CSR you generated is valid before trying to activate the SSL certificate. Please follow the appropriate link: Please visit: https://www.sslshopper.com/csr-decoder.html
Why do I get an 'Invalid CSR' error message when I try to activate?
There are many reasons why a CSR may be invalid. When you create the CSR make sure: Your domain is hosted. This should not be intranet site. (The domain must point to the hosting account.) The domain is registered Check the common name field. Yo...
How do i validate my domain?
When installing an SSL certificate, the domain needs to be verified. There are currently three available verification methods: a). Administrator Email: This is done by clicking on the verification link sent by the certificate authority to a gene...
What type of SSL certificate require documents and what documents are to be provided before the SSL is activated?
The types of SSL certificates that require documentation are the Extended Validation and the Organisational Validation SSL certificate. To validate these certificates, you are required to provide the following: Certificate of Incorporation CA...
Will my certificate be canceled if I do not respond to an approved email?
No,a certificate will not be canceled if you do not answer the approver mail.
I did not setup a valid mailbox for the approval email address during activation. Can you resend it?
Once you have set up the right email address, send a mail to support@whogohost.com or contact us via chat and we would resend the mail on your behalf
Can I send the approval email to my personal email address?
The certificate authority needs an explicit approval from a domain owner to issue an SSL certificate. If you are the authorized person in your company, you need to have access to set up an email forwarding for any one of the generic @domainname.co...