How to renew an SSL certificate?
The process of renewing a certificate is more like getting a new certificate except you need to generate a new "CSR" code. You will be allowed to renew a certificate within 30 days of its expiration. When a certificate is close to expiration (30 d...
How can I get my certificate reissued?
To reissue an SSL certificate, Provide us with a new CSR code . Send the CSR code to our support desk by opening a ticket via this link. We will be glad to assist you with this.
I mistyped the domain name when activating the SSL certificate. Can it be changed?
It can be changed However, we have a 5 days refund policy for SSL certificates. If you have the certificate issued within 5 days, please send a mail to support@whogohost.com with details. The 5 days money back period refers to Comodo SSL certifi...
The private key for my SSL certificate is lost or is compromised. Can you resend it?
A private key is generated at the same time as the CSR on the web server hosting the website. As the private key is generated on the web server, we have no access to it. We only maintain CSR and Certificate for each SSL order placed. You need to c...
If I change my contact details after getting an SSL certificate, how do I update the certificate with my new details?
You need to generate a new CSR with the new contact details and apply for a reissue of the certificate. Once the certificate is reissued, you will be sent an email with a new certificate. Install the newly issued certificate on your domain.
Will the SSL still work after I change hosting/server provider ?
The answer is No unless you request for a reissue of the certificate. Click SSL Reissue to know more about ssl reissue. We recommend that you generate a new CSR code that will be used for the reissue To request a reissue, send an email to suppo...