How does CodeGuard connect to my website?
You can use the FTP or SFTP option. If you have a WordPress account, you can also use the Add Wordpress site option. Follow the steps below to add your website. Login to your client area on WhoGoHost. On the dashboard, scroll down to Your Active...
How do I backup my website?
To back up your website, you are going to need the following information: Website URL Hostname/IP address SFTP/FTP username SFTP/FTP password Port number STEP 1- Login to your Codeuard dashboard. To access your dashboard, log in to your client are...
When I add a website, how do I change what files are backed up?
When you add a website, new files or directories added to your site will automatically be backed up. CodeGuard will only exclude files and directories that you did not select when adding your website. If you need to change how your website is back...
My CodeGuard Disk Space is full. What can I do?
There are different options for you to work with when your CodeGuard disk space is full. Please see below the different options. You can upgrade your CodeGuard plan. This will enable you to have more disk space than the previous plan. You ma...
How long is my backup retained?
By default, all backups are retained for 90 days. You can however change the way your backups are retained.
What is CodeGuard?
CodeGuard is a service that provides an automatic website and database backup solution. It monitors your website and database regularly. If any changes are detected, it will notify you about the changes and backup your website and database. It als...
Isn't Whogohost weekly backup sufficient?
No, it isn't. The backups we keep are overwritten weekly. If your site is compromised, there is a high chance that the backup could be compromised and you have no way of restoring your site. CodeGuard follows a versioning system which allows you ...
What types of websites are supported?
CodeGuard works the same way regardless of the type of website or platform you use! It is compatible with popular Content Management Systems like WordPress, Joomla, Drupal, and Magento, among others. Whatever platform it is, you must be able to me...
What types of database are supported for backup?
CodeGuard is compatible with MySQL and MS-SQL databases.
Can I backup multiple websites?
Yes, you can! Multiple websites can be backed up with CodeGuard but you must ensure that the size of the CodeGuard plan can take the contents of your website.
CodeGuard seem to have stopped backing up my account, what could be the problem?
When there is an issue with your website on CodeGuard, CodeGuard usually sends a mail to your registered email stating the exact issue. Do copy the mail and send it to our technical desk: techincal@whogohost.com so we can check further and assist ...
My hosting account is expired, can I still access my CodeGuard account to download my backups?
Your hosting account is different from your CodeGuard account. It is possible for the hosting account to be expired and the CodeGuard account is still active provided it is yet to expire. You can access the CodeGuard account to download the backup...
What if the server where my account is hosted is down, can I still access the CodeGuard dashboard?
The server where your account is hosted is different from where CodeGuard is. The backups done on CodeGuard are not stored on the same server where your hosting files are.